Store Management Process
Process (Left column) HIRE TRAIN SET GOALS & OBJECTIVES DEFINE & MEASURE METRICS & KPI’s MOTIVATE PERFORMANCE EVALUATION REWARDS & INCENTIVES Required Action and Skills (Right column) HIRE Develop a “Successful Associate” Profile Interview Skills TRAIN Sales Customer Service Product/Service Knowledge Process & Procedure SET GOALS & OBJECTIVES Sales Targets Customer Service Targets Other Expectations Develop a Performance Culture…
