Typical P&L or Operating Statement
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Why Join Retail Business Academy?
Why Should You Join the Retail Business Academy? Regardless of where you are in your retail career, everything in the
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RBA is Powered by DMSRetail
The Retail Business Academy is powered by DMSRetail, making it unique and exceptional. There are other retail management consulting and
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How Do I Join Retail Business Academy?
Transform Your Retail Career with Retail Business Academy Are you ready to take your retail expertise to the next level?
Read MoreYour eCommerce Store – A Primer
Summary of the key points: (Link to the full document is at the bottom of the page) Chapter 1: What is Ecommerce and Why You Should Take Notice Ecommerce Definition: Refers to selling products online, typically through an online store like Amazon. Importance of Ecommerce: The document emphasizes the rapid growth of ecommerce and its advantages, such as convenience,…
Job Description for Store Manager
JOB OBJECTIVE: TO ENSURE ATTAINMENT OF STORE SALES OBJECTIVES AND TO OFFER THE QUALITY AND QUANTITY OF SERVICE THAT MAKES OUR CUSTOMERS RETURN TO US BY CHOICE, AND REFER US TO OTHERS. REPORTING TO: DISTRICT MANAGER WORK HOURS: MINIMUM 40/WEEK Functions (Accountability) Duties (How It Is Accomplished) Measures (What will be considered) Store Operations Complies with company policies and…
Customer Service and Empowerment
Customer Service and Empowerment by Dianne Miethner, Senior Consultant, DMSRetail I have recently been subjected to three of the most unbelievably bad customer service experiences of my life. In all three situations, large well known companies were involved. One is a prominent, on-line travel provider; one is a monopoly in the telephone service industry and the other is a…
Customer Service Fanatics
Customer Service Fanatics By Dianne Miethner, Senior Consultant, DMSRetail Be a Customer Service Fanatic and be proud of it! If more retail managers were Customer Service Fanatics we would see a much different picture in the service industry. All customers, not just a fortunate few, would be properly treated as they part with their hard-earned and over-taxed dollars. Isn’t…
KPI Selection and Motivation
Motivation and KPI’s: As any retail professional knows, KPI’s (Key Performance Indicators) provide valuable information about the retail operation as a whole, and about individual business units – stores, for instance. Often, store performance is quickly evaluated on the basis of a few select KPI’s. Those are usually the KPI’s that store management can have a direct and immediate…
Retail Performance Management
When Retail Performance Management Is Missing: This story ends with the police handcuffing and removing a part time sales associate from the store. We decided to tell this true story to illustrate just how horribly things can go wrong when you’re not really on top of… Performance Management In the very early years of her career, Jane (not her…
Attention to Retention
Customer Retention: Harvard Business Review reveals that a five percent increase in customer retention translates to anywhere between a 25 and 95 percent increase in profits Retained customers (loyal customers) are more profitable – they have a higher lifetime value Customers you have retained successfully over the years: • Visit your website more • Visit your store more •…
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