Customer Service and Empowerment by Dianne Miethner, Senior Consultant, DMSRetail I have recently been subjected to three of the most unbelievably bad customer service experiences of my life. In all three situations, large well known companies were involved. One is a prominent, on-line travel provider; one is a monopoly in the telephone service industry and the other is a…
Customer Service Fanatics By Dianne Miethner, Senior Consultant, DMSRetail Be a Customer Service Fanatic and be proud of it! If more retail managers were Customer Service Fanatics we would see a much different picture in the service industry. All customers, not just a fortunate few, would be properly treated as they part with their hard-earned and over-taxed dollars. Isn’t…
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